# Jizzfield Personal Terms & Conditions
Last updated: 25 September 2026
This document applies to Jizzfield personal accounts. Personal accounts do not include organisation workspaces, seats or subscriptions.
Jizzfield is provided by Frames Media B.V., whose registered office is in Purmerend, the Netherlands. Our address is Rio Grandestraat 42, 1448 XK Purmerend, the Netherlands. We are registered in the Dutch trade register under number 42089589; our VAT identification number is NL869663860B01. You can contact us at support@jizzfield.com.
These terms cover individual use and separate token purchases. Creating an account does not authorise a payment. Each accepted token bundle order is a separate purchase. The purchase contract is formed when we accept the order after confirmed payment. We email confirmation of the purchase, price and applicable terms. For each paid token bundle we issue a receipt, or an invoice made out to you if you give your name and full address before paying. We email it to your account's email address, and you can also download it from your Wallet. A receipt for a purchase whose checkout you started before we began issuing these documents, and paid for afterwards, is not emailed automatically: it is in your Wallet, where you can have it emailed to you. Opening checkout is not itself a purchase.
You may use permitted results commercially under section 4. Whether consumer protections apply depends on the contract and applicable law, not the account label alone.
Read our [Privacy Notice](/legal/privacy), [Refund Policy](/legal/refunds), [Account Closure Policy](/legal/cancellation), [Content Policy](/legal/content) and [Complaints Policy](/legal/complaints). Availability depends on location and the services actually opened; this website does not promise worldwide availability.
## 1. Personal service
You may create fully fictional people from text prompts. Image-to-video may use only an eligible image generated on Jizzfield from text prompts, with verified platform provenance. Files from your device, external URLs, imported images or videos, and material depicting or identifying a real person are not permitted as generation input. This also excludes re-uploading an exported image. Permission from a real person does not create an exception.
You buy tokens to generate permitted images and video files. In the app, tokens are called credits, and the extra tokens included in a bundle are called bonus credits. The words mean the same thing: everything these terms say about tokens and extra tokens applies to credits and bonus credits. There is no recurring subscription. The token price and available options are shown before a request.
## 2. Validity of purchased tokens
Purchased tokens have no fixed expiry date. The separate rule in section 11 applies to voluntary permanent account closure.
Extra tokens included in a purchased bundle have the same validity and usage rules as the other tokens in that bundle. They also have no fixed expiry date. The warning, explicit confirmation and token settlement rules in section 11 also apply to these extra tokens on voluntary permanent account closure, without affecting applicable statutory rights.
### Token bundles
The personal token bundles are listed below. The total token count includes the listed extra tokens.
| EUR amount | USD amount | Base tokens | Extra tokens | Total tokens |
|---:|---:|---:|---:|---:|
| €10 | $11.99 | 1,000 | 0 | 1,000 |
| €25 | $29.99 | 2,500 | 0 | 2,500 |
| €50 | $59.99 | 5,000 | 250 | 5,250 |
| €100 | $119.99 | 10,000 | 1,000 | 11,000 |
| €200 | $239.99 | 20,000 | 3,000 | 23,000 |
The euro amounts for personal purchases include VAT. Dollar amounts are before any applicable taxes. Before purchase, we show the applicable currency, tax and full payment amount. A bundle does not provide a fixed cash redemption value or guarantee a number of results.
Your order identifies the payment currency and tax treatment before you pay. We record them with the purchase and use that original currency for any refund. You must provide accurate billing information; an account label does not itself establish a tax exemption. The name and address you give before paying are printed on the invoice for that purchase. A document is never changed after it is issued. A refund, a reversed payment we treat as a cancellation, or a correction is documented with a credit document that refers to the original: a credit note on an invoice; on a receipt, a refund receipt when money went back and a receipt correction when it did not. When a document was issued with wrong details, we correct it with such a credit document and, where needed, issue a replacement that says which document it replaces. If you ask for an invoice after we issued a receipt, we can replace the receipt with an invoice in the same way.
### Order of use and remaining paid value
When you use tokens, we first use any free welcome credits (see below) and then deduct from the oldest paid bundle with available credit. All tokens within the same purchased bundle, including extra tokens, count equally.
If we must refund the remaining unused paid value, we calculate it for each bundle: the price actually paid for the bundle multiplied by the remaining token count, divided by the total tokens in that bundle. We account for previous refunds and corrections. For example, if you paid €50 in total for 5,250 tokens, the remaining 4,200 tokens represent €40.
This calculation does not itself create a right to a refund or to exchange tokens for money. It applies when a refund of unused paid credit is due under this policy or the law. Applicable statutory rules requiring a different settlement take precedence. The same calculation applies to the specific refund in section 14. This calculation does not limit legally required refunds.
### Free welcome credits
While we offer welcome credits, we add a one-off amount of free tokens to your personal account when you complete your registration, shown in the app as welcome credits. You complete your registration when you have confirmed your email address, declared that you are 18 or older and accepted these terms. We show the amount when we add it; it is currently 100 tokens. Sometimes we add them on a later visit, for example when many accounts register on the same day or with the same email domain, or while your balance is paused after a reversed payment. If you have an open invitation to join a team when you register, we do not add them to your personal account, because a team receives welcome credits once, in its shared wallet; if you do not join the team, we add them to your account later. Accounts that had already completed registration when we introduced welcome credits receive the same amount once. If we stop offering welcome credits, accounts that completed registration before then and were still waiting for them still receive them.
Welcome credits are free: you do not pay for them and they are not a purchase. They have no cash value. You cannot exchange them for money, transfer them or sell them, and we do not refund them, also not when you close your account or when we end the service. They are not part of the remaining paid value described above, and we do not use them to settle a reversed payment (section 12).
We give welcome credits once per person and once per email address. Addresses that differ only by a part after a plus sign, such as name+extra@example.com, or, for Gmail, by dots, count as one address. We do not give them again for a new account of the same person, also not after an account has been closed, and we do not give them to an account that is blocked.
Welcome credits do not expire. We use them before the tokens you buy. Otherwise the rules for tokens apply to them, including the token cost we show before each request and the rules for failed or partially delivered generations in section 5. While the tokens you bought do not cover a request, we may limit how many requests you can make with welcome credits in 24 hours; the app tells you when you reach that limit.
We may withdraw welcome credits you have not used yet if you received them contrary to this section, for example a second time through another account or email address of yours, through automated sign-ups or with false registration details, or if you use them to get around our safety controls. For the same reasons, we may decide not to add them. A withdrawal does not affect tokens you bought. We explain the withdrawal and how to ask for reconsideration, as described in section 13.
### Rates for the specified generation routes
| Route | Token cost |
|---|---:|
| Basic image | 25 per image |
| video generation, 1080p, fixed duration | 48 per selected second per video |
Video generation uses only an eligible Jizzfield-generated fictional image, as described in section 1. A five-second video costs 240 tokens and a ten-second video costs 480 tokens. Section 5 applies to technical failures or partial delivery. We show the token price for the particular request beforehand. These rates are not a price commitment for other models, resolutions or automatically determined video durations.
### Prices of bundles and generations
Before purchase, we show the bundle's price and token count. A later change in the bundle price applies to new purchases and does not reduce your existing token count.
Before each generation, we show the token cost for your request. Once you have confirmed the request at that price, we do not increase its price. Section 5 applies to technical failures or partial delivery.
If direct generation costs for an existing model demonstrably increase, we may increase the token cost of future requests using that model. The increase must bear an explainable relationship to the cost increase. We give at least thirty days' notice by email and in the account area, stating the reason, old and new token costs, and effective date.
From the announced effective date, the new rate applies to future requests, including those paid for with previously purchased tokens. Your token count remains unchanged, but the same balance may then buy fewer generations. Objecting to a price increase is not the same as voluntarily closing your account permanently.
The notice explains the documented direct cost increase and how it relates to the new rate. You may object through support. We do not apply a change to an existing purchase where applicable law prevents it; where express agreement is required, we obtain it first. Your statutory rights to continue under the agreed conditions, terminate or receive a refund remain. If we permanently end the service because we cannot continue your arrangements, section 14 applies.
## 3. Personal files during inactivity
We retain your personal images and video files while you actively use your account. We delete those files after six calendar months without active use.
Active use includes opening your signed-in account area yourself, creating an image or video, or viewing or downloading your own files. Automatic background activity alone does not count.
We email warnings 30 days and 7 days before deletion. The deletion date is also shown in your account. If you actively use the account again before that date, the deletion scheduled because of inactivity is cancelled and the period starts again from that use.
Your purchased tokens and account do not expire as a result. After files have actually been deleted, new use does not restore them. Deletion requests, account closure and measures under the content policy are handled separately. Applicable statutory rights continue to apply.
## 4. Downloads and commercial use with a personal account
With a personal account, you may download the images and video files you create with Jizzfield and use them outside Jizzfield, including for commercial purposes. No subscription is required.
You must respect others' applicable rights and the content policy when using the results. Jizzfield's permission for commercial use does not transfer third-party rights and does not guarantee that a result is exclusive or protected by copyright.
## 5. Tokens for failed or partially delivered generations
If it is established that your generation delivered no result because of a technical failure, you do not spend tokens on that request. We release reserved tokens. If tokens were wrongly deducted for it, we restore your balance.
For partial delivery, we charge tokens only for the delivered portion. For example, if you receive one of four ordered images, we charge one quarter of the tokens for that request and make the rest available again.
A fully delivered result that simply does not match your personal taste gives no additional right to token restoration. A complaint about an error or defect is assessed separately. Your applicable statutory rights remain; this token arrangement does not replace a monetary refund to which you are entitled.
Where the technical outcome is uncertain, we first check whether results were delivered and which ones. A temporary error message does not automatically mean the request has definitively failed.
Contact support if a request remains unresolved. We check its delivery and token history, explain the outcome and correct the balance without charging twice for the same request. An investigation does not extend a statutory remedy or refund deadline.
### Retrying a definitively failed generation later
For a definitively failed generation with no result, we retain the prompt and settings needed to review, adjust and retry the request. The library retention rules apply: retention during active use, followed by deletion after six calendar months of inactivity.
Existing access rules, warnings and the consequences of renewed active use continue to apply. Voluntary permanent account closure and necessary content or privacy measures follow their own procedures. Necessary evidence in a specific abuse case is handled separately.
Retrying is a new request at the token cost shown beforehand, subject to the access and safety checks then applicable. This retention arrangement does not automatically entitle you to a free retry or change the settlement of the failed request described above. An image deleted or restricted on Jizzfield cannot be used for a new video request.
## 6. Customer questions, refund requests and complaints
You may email support@jizzfield.com with questions about Jizzfield, a refund request or a complaint. Our team handles these messages.
For ordinary customer questions, refund requests and complaints, we aim to give a first substantive response within two working days of receipt. This is not a guaranteed response or resolution deadline. Other applicable statutory or contractual deadlines continue to apply. Full resolution of your request or complaint may take longer.
For the support and content complaint periods in these terms, working days are Monday to Friday, excluding official Dutch public holidays. We use Netherlands time (Europe/Amsterdam). Urgent action does not wait until the next working day. Our team also handles urgent reports of potentially illegal content in the evenings and at weekends.
### Statutory withdrawal and rights concerning defects
We offer no general voluntary money-back policy for unused tokens. The specific refunds in section 14 and your statutory rights remain. Restoring tokens does not replace a monetary refund to which you are legally entitled.
Where EU consumer withdrawal rights apply to an online purchase, you generally have fourteen days after the day the contract is concluded to withdraw without giving a reason. Send a clear statement to support@jizzfield.com or our postal address above. The [withdrawal form](/legal/withdrawal-form) is optional. Missing mandatory information can extend the period.
Crediting tokens, logging in or delivering one result does not automatically complete the whole purchased service or end withdrawal rights. Starting a service during the cooling-off period requires your express request. A proportionate deduction on withdrawal is allowed only if all legal requirements are met, including the required advance information. Token usage alone does not establish that entitlement. Loss of the right after full performance also requires the legally required prior consent and acknowledgement.
For valid EU withdrawal, we refund without undue delay and within fourteen days of receiving your decision, using the same payment method unless you expressly agree otherwise, without refund fees. The [Refund and Withdrawal Policy](/legal/refunds) explains the period, permitted deductions, contract scope and regional rules. It also explains rights for non-supply and defects, which can apply outside a cooling-off period. These terms do not create a voluntary worldwide cooling-off period.
## 7. Content investigation and resolution
Where there are specific indications that material is illegal or depicts an identifiable real person, we temporarily make the affected files inaccessible within Jizzfield while our team investigates the report.
We assess and resolve complaints about potentially illegal content within seven working days of receipt. This is the maximum resolution period; we take necessary urgent action earlier.
If content is found to be illegal or to depict an identifiable real person, we immediately remove the affected material within Jizzfield. If the complaint is unfounded, we restore access to the temporarily restricted material unless another valid restriction applies.
We explain our decision to those concerned while protecting personal data. If you disagree with the decision, you may request reconsideration at support@jizzfield.com. A different team member from the original decision-maker assesses your request.
## 8. Fictional people and permitted inputs
You may create fully fictional people from text prompts. Image-to-video may use only an eligible image generated on Jizzfield from text prompts, with verified platform provenance. Files from your device, external URLs, imported images or videos, and material depicting or identifying a real person are not permitted as generation input. This also excludes re-uploading an exported image. Permission from a real person does not create an exception.
Do not name, describe or deliberately imitate an identifiable real person through a prompt, including yourself or a public figure. Consent does not make a real-person depiction permitted.
There is no image-to-image editing, face swap, identity transfer or likeness-training service under these terms. A downloaded result cannot be re-imported as an input. A video request must refer to an eligible platform image through the service’s controlled selection, not by supplying a file, URL or arbitrary asset identifier.
We do not use customer material for general AI training or our advertising without separate consent. Creating your requested result is different from training a general model.
The following are prohibited, including when described as fiction:
- Recognisable real people, including celebrities, public figures, private individuals and yourself, even if permission is claimed.
- Minors or people presented as minors, including ambiguous or childlike age cues. Calling a person “18+” does not override such cues.
- Violence, injury, torture, threats of violent harm, gore or other violent abuse.
- Non-consensual sexual depictions, rape, sexual coercion, blackmail, drugging, or sexual activity involving an unconscious or otherwise incapacitated person.
- Sexual exploitation, human trafficking, abuse of vulnerability, self-harm or other harmful exploitation.
- Sexual content involving animals or deceased people, and incest scenarios.
- Attempts to bypass checks, falsify the origin of an image, import prohibited material or disguise a prohibited request through wording or instructions.
## 9. AI disclosure when publishing externally
If you publish an image or video file created with Jizzfield or edited with AI, clearly state with that publication that the material was created or edited using AI. This also applies to commercial use. The AI and Content Policy explains the disclosure. Others' rights and content restrictions continue to apply.
## 10. Age and access
Jizzfield is for adult users. Before buying tokens, generating images, or accessing sexually explicit imagery, you complete the applicable age step.
The method depends on the applicable rules in your jurisdiction. Where a self-declaration is sufficient, we use that declaration. Where stronger age assurance is required, it is carried out through the selected verification provider. You receive an explanation beforehand of the check that applies to you.
General information, prices and support remain accessible without this check, without displaying sexually explicit images.
Where we cannot provide the required age check, the restricted service is unavailable. You receive information about the check and its handling of your data before completing it. We may require a new check when the applicable rules or a specific issue with the earlier check require it.
## 11. Permanently closing your account
You may request closure of your own account through account settings or at support@jizzfield.com. Before you finally confirm closure, we explain the specific consequences for your access, files and data.
If you voluntarily close your account permanently, its remaining tokens expire to the extent permitted by applicable law. We show the remaining balance and this consequence beforehand, and you explicitly confirm closure. There is no additional voluntary refund for those tokens and you cannot later have them restored to a new account. Free welcome credits end when the account is closed and are never refunded. Your applicable statutory withdrawal and refund rights remain.
Before settling the remaining credit, we assess applicable withdrawal, refund and other mandatory rights. We do not apply forfeiture where it is prohibited or unfair under the law applicable to your purchase. Confirmation of closure does not waive those rights; we explain the settlement to you.
This rule does not apply to ordinary inactivity. A separate request to delete personal data is not automatically confirmation of permanent account closure or loss of credit.
Before final confirmation, we warn you to download any files you wish to keep, to the extent you have access and rights to them at that time. Requesting closure does not give additional access to files unavailable because of a valid restriction. Your applicable statutory data rights remain.
When we carry out permanent closure, ordinary access ends and we start deleting the relevant personal files. There is no six-month recovery period for this. That period continues to apply to personal inactivity as described above, rather than voluntary permanent closure.
We settle ongoing requests and payments before carrying out permanent closure. We make clear whether your request is still being processed or closure has been completed. Necessary records, evidence and backups follow their separate retention rules; closure does not mean immediate erasure from every system. A privacy request and its statutory deadlines are handled separately and are not postponed indefinitely because commercial matters are being settled.
## 12. Reversals of token payments
When the payment provider actually reverses a token payment, we adjust the token balance for the credit associated with that payment. We account for previous adjustments. Because tokens are held in one combined balance, the adjustment may also affect available credit purchased later. We do not automatically forfeit the entire account balance. We do not use free welcome credits for this adjustment.
If the available balance is insufficient, we pause new paid generations from that balance and our team reviews the payment, usage and remaining difference. A technically recorded shortfall does not automatically create a new monetary invoice or penalty. We explain the payment concerned, the adjustment and any restriction. Contact support@jizzfield.com with questions or to report incorrect processing.
The reversal does not automatically close your account or delete your files. Access to existing files remains subject to the ordinary retention, content and access rules. Support remains available.
If the chargeback is reversed, or our processing proves incorrect, we restore the corresponding balance and shortfall adjustment without granting duplicate credit. We lift the related restriction once its grounds no longer apply. Other valid restrictions continue to apply.
A payment question, complaint or information request alone does not trigger this reversal measure. You retain your applicable rights to dispute a payment with your bank or payment provider; you do not have to contact our support first.
For a partial reversal, the adjustment is limited to the reversed part of the purchase. Before setting off credit from a different purchase, we check that there is a valid claim and that such set-off is legally permitted, and explain the amount and basis. Already used tokens do not automatically establish a cash debt. A lawful refund is not undone by offsetting later purchases against a technical shortfall.
## 13. Measures for breaches and safety risks
For a minor, remediable breach without an urgent risk, we explain what is wrong and give a warning with a reasonable opportunity to correct the problem.
If there are specific indications of a serious breach or an immediate safety risk, we may immediately restrict necessary access temporarily, without advance warning if needed. Examples include prohibited sexual depictions of minors, non-consensual sexual content, fraud or deliberate circumvention of safety controls. The measure must fit the problem: the affected material, a feature or a user. An account restriction may also affect access to existing files; temporary restriction does not mean those files are automatically deleted.
Following our team's assessment, we may permanently terminate access for an established serious breach or sufficiently serious repeated breaches. There is no mandatory number of warnings. A rejected prompt alone does not automatically lead to permanent exclusion. A protective restriction, for example following an account compromise, does not mean the account holder committed a breach.
We explain the reason, scope and status of the measure and how to request reconsideration at support@jizzfield.com. Another team member assesses that request. We protect the personal data of those concerned. Any limits on the explanation must have a specific applicable basis; not giving advance warning is not a general exception to providing reasons. If a measure is unjustified, we restore the affected access once no other valid restriction applies.
## 14. Refunds when Jizzfield permanently ends the service
If we permanently end the service to you without a breach on your part, we refund the amount actually paid for your remaining unused purchased tokens. This also applies if we permanently discontinue the relevant service without fault on your part. Free welcome credits are not refunded.
We determine the refund from the original payments, remaining unused credit and previous adjustments. We do not use an invented fixed cash value per token or a later, higher bundle price. Your applicable statutory rights remain where they go further than this arrangement.
We refund in the original payment currency and by the original payment method unless you agree to another suitable method. We do so without undue delay, charge no refund fee and observe any applicable statutory deadline. Pending reservations are checked against actual delivery; they are not automatically treated as spent. We total the amount due before rounding to the smallest payment unit of the currency, taking previous refunds and corrections into account.
This specific arrangement applies to permanent termination by Jizzfield without a breach by the customer. Ordinary cancellation by you and voluntary permanent account closure follow their own rules. If termination follows an established breach, this section gives no additional voluntary refund guarantee. Your applicable statutory claims remain; we may not automatically conclude that all prepayments are forfeited.
## 15. Files when a permanent service closure is planned
For a planned permanent service closure without customer fault, we give at least thirty calendar days' notice by email and in the account. We state the closure date, download instructions and download period.
From the announcement, you receive at least thirty calendar days to download retained, permitted files without a download fee, including from inactive accounts. Ordinary cleanup does not cut that window short. This exception provides no new generations, restoration of deleted files or access to material you cannot lawfully receive. Valid deletion requests and necessary law, content, consent or safety restrictions remain.
Only an unexpected legal obligation or demonstrably urgent safety risk can prevent the ordinary notice or download window. We then notify you as soon as possible and offer permitted downloads as soon as reasonably responsible. An ordinary planned business closure is not an exception.
Thirty days is a minimum, not a limit on longer statutory periods or other data rights. It is not an automatic deletion date for all data: necessary records, evidence and backups follow their own rules. Section 14 governs refunds. Voluntary account closure and termination for breach follow their separate rules.
## 16. Your own files after termination for a breach
After termination for an established breach, ordinary access stays closed. You may request other lawful files of your own that still exist at support@jizzfield.com, without a delivery fee. We verify authority, ownership and permission, then provide permitted files through a secure transfer. One breach does not automatically remove access to all other lawful files.
We do not provide prohibited material, files lacking necessary rights or consent, or permanently deleted files. We explain any other specific restriction as far as permitted. This route provides no new generations, account reopening or new general retention period. Financial arrangements and statutory privacy and data rights remain separate.
## 17. Changes to these terms
We may amend these terms for necessary changes in law, security or the technical operation of the service. This does not give us a general power to worsen paid agreements at our discretion. The separate arrangements for token bundles and generation prices continue to apply.
If another change materially disadvantages you, we inform you at least thirty calendar days beforehand by email and an account notice. We explain what changes, why, when it takes effect and your options if you object. The old and new terms are available in a form you can retain.
You may object at support@jizzfield.com. Refusing such a change is not itself a breach or voluntary account closure and does not forfeit your purchased tokens. If we can continue to offer the existing paid agreement, you may retain it. If we cannot or choose not to continue it, section 14 applies as termination without customer fault: a refund of the amount actually paid for unused purchased tokens. Applicable statutory termination, refund and data rights also remain.
The notice period may be shorter only to the extent necessary because of a legal obligation or a specific urgent safety risk. We then explain as soon as possible. An ordinary business decision or technical adjustment is not itself an urgent exception.
A change does not retrospectively reprice completed purchases or already accepted requests, or extend privacy consent. Where separate new consent is needed, it is requested separately. Continued use does not automatically mean acceptance of every change. An editorial correction that does not change rights is not a materially adverse change.
If the statutory EU rules for changes to continuously supplied digital content or services apply to your contract, they apply in addition. A change under those rules requires a valid contractual reason, involves no additional charge and must be clearly explained. If a change has more than a minor adverse effect on your access or use, those rules allow you to terminate without charge within thirty days of receiving the information or the change itself, whichever is later. This does not apply where you can retain the unchanged, conforming service at no extra cost. The statutory rules on refunds and data continue to apply.
## 18. Agreement when creating an account
When creating your account, you are shown the applicable Terms & Conditions and must actively agree before registration is completed. We record who agreed, when and to which version. The terms are available beforehand in a readable form that you can retain.
This agreement is separate from age assurance and any consent to cookies, training or advertising. The Privacy Notice provides information about data processing; accepting these terms is not general consent to all processing.
## 19. Applicable law and disputes
Dutch law applies to your contract with Frames Media B.V. concerning Jizzfield. Protections under legal rules that cannot be excluded in your situation remain. For consumers, this includes mandatory protections under the law of their country of residence where those rules apply to the contract.
As a consumer, you retain the options for bringing a dispute before a court given to you by applicable law, including a court in your country of residence where the law provides for this.
You may discuss a complaint or dispute at support@jizzfield.com. We try to reach a solution with you. This option does not require you to postpone necessary legal action or allow applicable deadlines to expire. These terms do not require general compulsory arbitration and preserve your options for collective remedies. The separate complaints and removal procedure continues to apply.
You retain any applicable right to use a regulator, authorised out-of-court dispute process or court. Our internal complaint and review process does not replace those routes or require you to wait beyond an applicable deadline.
## 20. Liability
These terms do not impose a general maximum compensation amount on personal customers. Your rights are determined by applicable law. Mandatory protections and statutory privacy rights remain. This section does not exclude lost profits, lost revenue or file loss generally, or create an indemnity for our own errors. Refunds owed, token restoration and our obligation to supply the agreed service remain enforceable under the applicable rules.