# Personal Account Closure and Inactivity

Last updated: 24 September 2026

This document applies to Jizzfield personal accounts. Personal accounts do not include organisation workspaces, seats or subscriptions.

## 1. No subscription to cancel

A personal account has no recurring subscription. Buying tokens is a separate purchase. You may stop using the service without closing your account. Statutory withdrawal from a purchase, a privacy request and permanent account closure are different actions. The [Refund Policy](/legal/refunds) explains purchase withdrawal and refunds.

## 2. Inactivity and your files

We retain personal generated images and videos during active use, then delete them after six calendar months without active account use. Active use includes opening your signed-in account area yourself, generating, viewing or downloading your own files. Automatic background activity alone does not count.

We send warnings 30 and 7 days before deletion and show the deadline in the account. Timely renewed active use cancels the inactivity deletion schedule. Your account and purchased tokens do not expire because of file inactivity. Deleted images cannot subsequently be used to create a video.

## 3. Permanent account closure

Request closure in account settings or at support@jizzfield.com. We explain the consequences, show remaining credit and ask for your express confirmation. Before confirming, save the lawful files you wish to keep. A closure request does not create access to files subject to a valid restriction.

On voluntary permanent closure, the account’s remaining tokens are forfeited only where lawful. There is no additional voluntary refund or restoration to a later account. We assess applicable withdrawal, refund and other mandatory rights before settlement. Confirmation does not make prohibited or unfair forfeiture valid. Ordinary inactivity or a data-deletion request does not by itself authorise forfeiture.

When permanent closure is carried out, ordinary access ends and deletion of the affected files begins, without the six-month recovery period. We settle pending requests and payments and explain whether closure is pending or complete. Necessary records, evidence and backups follow their separate rules; privacy deadlines are not postponed indefinitely.

## 4. Payment disputes and restrictions

A reversed token payment is handled under the [Refund Policy](/legal/refunds). It does not automatically delete your files or close your account. Restrictions must fit the actual payment, shortfall or safety issue. A complaint or information request alone is not a reversal.

You may request other lawful files after termination through support without a retrieval fee. We verify authority and rights. Prohibited or permanently deleted material is not supplied. The [Content Policy](/legal/content) and [Complaints Policy](/legal/complaints) explain the separate review route.

## 5. Personal-data requests

Contact support@jizzfield.com for access, deletion or other privacy requests. They do not automatically close the commercial account or forfeit lawful credit. You do not need an active account to exercise applicable rights. See the [Privacy Notice](/legal/privacy).

## 6. Permanent service closure

For planned permanent service closure without customer fault, we give at least thirty calendar days’ notice by email and in the account and at least thirty days to download retained, permitted files without a download fee. Inactive accounts are included. Routine deletion must not shorten that window. Valid deletion obligations and safety restrictions remain.

An unexpected legal obligation or demonstrably urgent safety risk may prevent normal advance notice. We then notify you as soon as possible and offer permitted downloads when responsible. This does not restore deleted files or provide free generation.

If Jizzfield permanently ends your service without customer fault, the unused paid token value is refunded under the [Terms and Conditions](/legal/terms). An objection to a materially adverse change is not voluntary closure or a breach; the agreed continuation or termination rules apply.

## 7. Contact

Email support@jizzfield.com with enough information to identify your account or purchase. Do not send passwords, full card details or identity-document copies. We aim to give a first substantive reply within two working days: Monday–Friday, excluding Dutch official public holidays, in Europe/Amsterdam time. Urgent safety reports do not wait for a working day. Statutory deadlines remain.


Version 2026-09-28 · English